REPAIR

Professional Service

We understand that equipment failure can be stressful. That's why all repairs are carried out from start to finish on-site at our Gdynia office. We won't let a malfunction disrupt your plans – we'll ensure everything works smoothly and flawlessly again.

Submit equipment for service

We'll get your equipment back in shape – see how simple it is

1

Report a fault

Fill out the form or call us. Describe the problem and equipment model – we'll help with an initial diagnosis.
2

Send equipment

Send the equipment to our service center in Poland or arrange to deliver it in person to our office in Gdynia.

3

Diagnosis and quote

Our service technician will thoroughly diagnose the problem and prepare an estimated quote (for out-of-warranty repairs). We always await your decision before starting any repair.

4

Repair and return

After quote acceptance, we repair the equipment, test it, and send it back to you. You receive a six-month warranty on the performed repair.

Service
ℹ️ We only service equipment purchased from our store. Please provide your order number or invoice when submitting a request.

PROFESSIONAL SUPPORT

Service in Poland – fast and direct

Our service center is located in Poland, so you don't have to send your equipment abroad. This means shorter turnaround times, lower shipping costs, and direct contact with a technician in Polish.
✔ Service within Poland – no international shipping
✔ Original spare parts
✔ Six-month warranty on repairs
✔ Free initial diagnostics
✔ Contact with a technician in Polish
✔ Short turnaround times

QUICK CHECK

Before sending your devices – check them in 60 seconds

Often, the cause of a problem lies in minor setting errors. Checking the points below can save you time associated with packing, shipping, and servicing your devices, restoring full functionality in moments.

Step 1: Channel and power check
Compatibility: Are the transmitter and receiver definitely set to the same channel?

No conflicts: Ensure no other transmitter nearby is operating on the same channel.

Power: Check if the batteries are fully charged. A weak battery is the most common cause of signal "interruption".
Step 2: Receiver status verification
Volume setting: Check that the receiver volume is set to maximum (or an appropriate, audible level). Make sure it hasn't been accidentally muted.

Transmitter mute status: Ensure the transmitter's mute function is off.

Indicator: This usually means the green LED on the transmitter should not be flashing (or should be continuously lit, depending on the model). If it flashes, it often indicates active muting.
Step 3: LED (status indicator) analysis
Correct connection status: Check the status of the LEDs on both devices.

Expected status: The LEDs on the transmitter and receiver should glow a continuous green. A continuous green light usually indicates a stable connection and readiness for operation.
Service

SERVICE FORM

Submit equipment for service

Fill out the form, describe the problem and equipment model – we will contact you within 2 business days with information on further steps.

    1. CUSTOMER (CLIENT)
    2. DEVICE
    3. RETURN ADDRESS AFTER REPAIR

    After submitting the request, please wait for our service department to contact you to determine further steps.

    I have read the privacy policy, accept it, and agree to the use of my contact details for the purpose of fulfilling the Service Request.